Annual Maintenance Contract (AMC)
Comprehensive AMC Terms
- Contract is non-transferable.
- Contract will be for 12 months on site.
- The calls will be attended within 24 hours from lodging complaints.
- The complaints will be attended from 10 a.m. to 6.p.m. except Sundays, bank holidays, public holidays.
- In case the problem is not solved at site the party has to bear the cost of transportation & duties (if applicable).
- AMC charges exclusive of any spare parts (stand alone only).
- Any personal Printer, UPS, Networking, etc not including in AMC.
- Antivirus requested under AMC.
- Price as per the destination only.
- Full amount has to be paid in advance.
- GST 18% as applicable.
Does not Include
- Monitor picture tube
- Support on Software
- Application Packages
- Hard disk drive media
- Printer head, ribbons, cartridges, knob
- Any physical breakdowns due to operator’s negligence
Any failure due to power failure, fire, short-circuits, earth leakage.
- All add-ons Viz.Anti-virus cards, CD-rom lenses, sound cards, speakers, fax-modem units, backup devices, Lan cards.
- All kinds of power devices such as Spike guards, Stabilizers, Ups system, CVT’s etc.
- Replacement of faulty spares will be provided subjected to availability.
- (Transportation cost has to be borne by party as per actual)